Applebee's Grill + Bar

Wow! The manager here is so mean and disrespectful. I can't believe what I heard. She needs to go! She has absolutely no respect for her staff. She needs to go! She is a problem that I hope never to see again. She needs to go!

Here we are 6 months after the last review and we're back in there twice and same manager, same inappropriate behavior. The owner needs to stop in one night and see this going on........The female manager is soooo inappropriate. She constantly has her boyfriend and friends in. They are drunk and verbally disgusting. Every time we are there, she spends the entire time at the boyfriends table and does not work. This has been at least 10 times. So very inappropriate and unprofessional. The GM needs to take some control. This is really unacceptable. Paying her to work? Really? Nor when we're there and this goes on for hours.

Excellent service, excellent food, wonderful experience! Best experience we've had eating out in a long time.

This is probably the worst restaurant experience I've ever had. And I always leave good reviews for people. And their staff. We Order a skillet. With chicken breast, mashed potatoes and broccoli. I asked to add cheese to my broccoli. We also ordered a trio appetizer. Our server was simon. We waited about 45 minutes and never received our appetizer. We ended up getting our food first. I could hear the sizzling of the chicken and cheese. But my mashed potatoes and broccoli were cold. It doesn't make sense that you send out a skillet with 2 cold sides. So we brought it to Simon's attention and he said no problem. I talked to the manager and they're going to remake your food. Another 20 minutes pass and we finally get our appetizer. Which is now been over an hour. Mind you, we went in at 10 PM. And the place was almost empty about four or five different customers, so it shouldn't have taken that long. Now we waited another 25 minutes for them to refire our skillets. I noticed when they brought the skillet back that the arrangement of the chicken was identical as the one that we got previously because it had crispy onions on top and I had smaller onions and my spouse had bigger onions. So I thought that was kind of strange that it looked the same. The manager brought out our refired skillets. And I told him that there was no cheese on my broccoli. And I already had ask for originally so he offered a cheese sauce which took another 10 minutes to receive. When I move my broccoli around. Originally they had put shredded cheese on my original skillet. I noticed that they used the same skillet with chicken because the cheese was cheddar. That was put on top of my Broccoli. And had melted on the side under the new batch of broccoli. So now they gave us chicken. That had been reheated up and was super. Dry and we can tell by the way, that the skillet had all the original sauce baked onto it instead of sizzling and able to move around like the original one had. I brought it to simon's attention and let him know that we were not going to pay for the meals because of the poor experience and that we wanted to talk to the manager. He said that the manager was too busy to come and talk to us that he was walking out plates to other tables when They weren't even that busy and I. Already had told Simon that he said they were going to remake. Our meals and all they did was reheat. Our stuff and still took over 30 minutes to bring us something that they probably put in the microwave and acted like they refired it once we told Simon that the manager never came out. And we waited for him. An additional 15 minutes and Simon said that we should have came in at a time. That wasn't so busy and we would have had a better experience. I could not believe that I heard this from our server. It was the most upsetting thing because we had nothing Negative to say about simon until he tried to cover up for the poor service that we received. I don't think it matters. What time we come in or how many customers there is. There shouldn't be an excuse for poor service. Or poor quality food. If we are paying for it, we deserve to receive what we pay for. I believe the manager did not want to deal with hearing us. Tell him that they never refired the chicken I. Spent a lot of time in the kitchen. And I'm a chef, myself. And I can tell that the chicken was just reheated and not remade. This is the worst experience I've ever had at a restaurant. I want somebody to reach out to me. To make sure that this was heard or I will keep leaving negative reviews until somebody reaches out to me. Simon was polite and apologetic, manager did not care enough about our poor experience, simon was more concerned then the manager.

UPDATE 2/24/24: I finally got a response from corporate about this review. I cannot be bought to keep my mouth shut. Anyway, they offered me a $35.00 gift card as an apology and to entice me back in for a meal... The issue was I took my father and his girlfriend to lunch here. The food was ok but the music was so loud it was unpleasant to sit and eat. More like a rave party than the quiet lunch atmosphere I was looking for. I understand that they are looking to attract a younger crowd to expand their customer base however blaring music while your trying to eat is a bit much even for the younger crowd.

This location was clean, parking lot could use some better lighting at night. Food is great and service is good too. I haven't been to an Applebee's in a while but pretty expensive for 2 people. With an app and 2 entrees. Definitely expect to spend over $75.00.