Took us almost 30 mins to receive our drinks. Food was disgusting and had to remind server (Grace) of missing items. The Restaurant's decor is very outdated, floors were sticky, windows not clean, paint chipped, etc. Won't be returning.
Placed an order that was not fulfilled to the expectations of anyone who wants anything other than ice cold food. To go along with that the night manager is extremely unprofessional and rude. No doubt she is the reason I will never eat at this location again and anybody else who does can expect the same experience.
We went here for a Sunday lunch. The food, once we finally got it, was very good -- not excellent, but very good (it's Applebee's...). The service we received was altogether another story. The host was not very welcoming, but he was polite enough. We were seated immediately, and, once we were seated, it took nearly 15 minutes for our server to acknowledge us, and then only to say, "I'll be with y'all in a minute." They were not very busy at that time. We he returned, he was unapologetic and asked what we wanted to drink, without asking about an appetizer. Before we let him get away, we went ahead and placed our entree orders. Drinks (sweet tea) came a few minutes later. From the time we were seated until the time we received our food, it was about 55 minutes. We had been debating paying for the drinks and leaving, and we were so very close to leaving and going somewhere else. We stuck it out, not wanting to start the whole process somewhere else. Not once, NOT ONCE, did the server apologize for the lengthy wait. Before our food arrived, he asked at one point if we were "doing ok", to which I replied, "Yeah, we're just waiting." He said, "I'm waiting, too. When the kitchen gets it ready, I'll bring it out to you." (Wow.) I believe this server has the potential to be a really good server. When we recently had to wait an hour for entrees somewhere else, the server apologized, took off the charge for the appetizer, and gave us free desserts. No efforts like that took place here. This server should seek to be more like Tyler, another server who was working in the area where we seated. Tyler was excellent and we were wishing he was our server. With so many other great places to eat, I don't know that we'll ever return to Applebee's.