Andy's Frozen Custard

That blueberry chocolate thing was wonderful. Yummy

Andy's remains a solid choice for ice cream, but my last visit I was a bit underwhelmed. I got the Oreo and strawberry concrete, and I received what seemed to be a cup of vanilla Frozen custard with hardly any mix-ins. They've really backed off on their mixins, there was hardly any strawberry or Oreo to speak of. A little bit disappointing in that regard. Considering I paid for $8 for a medium. How hard would it be to add a little bit more Oreo so I actually get to taste it? The vanilla Frozen Custard tasted really good, I just was expecting what I saw in the pictures which is not what I got. Also, I thought they used to have tables outside of the ordering window, seems like they just have a few benches now, which is slightly disappointing as there is a significantly reduced amount of seating.

I went to drive thru to get a free ice cream cone for my birthday (I researched beforehand if this was a reward for loyalty program members) I get to the drive thru and the lady working there on 3/27 around 2:00-2:30pm gave me terrible service. I asked if the reward was available and she made a face like if my question offended her and then told me that they don’t do that and neither do any of their other locations. So I then went to the next nearest location and had no issues. This location on Hebron Rd in Carrollton needs to train their employees better. She should have at least asked another employee or researched online instead of just making up a response because she’s uneducated about her job. Felt like she was giving very dismisssive and lazy service.

Best Vanilla in town

Great product but bad customer service at the drive up window.

D1 ice cream

yummy