Alma De Cuba

Had a fun cocktail making experience with Honor. She was so lovely and engaging. Made the evening so much more enjoyable having her as our bartender

We arrived at 8pm and did not receive our starters until 9:30pm even though they had been pre booked, this was only after asking multiple times! The food was poor and expensive, options for those with allergies and dietary requirements are absolutely appalling! Service was again below average, no apologies for the long waiting time and entertainment lacked the energy that is advertised online. Overall really disappointing - would not recommend! Vegetarian options: 1 vegetarian option, which is also the vegan option, gluten free option and dairy free option!! Very poor and lazy menu. Vegetarian option is quinoa with asparagus - tasteless and very little substance for £19!!!!!

I have never had such a terrible experience in a restaurant when it comes to customer service. I organised dinner here for my sister’s hen party, which was a terrible mistake. Despite pre ordering, it took 2 hours to get starters, we had to find waiters to take our drinks order and then waited 45 minutes for drinks. To top it all off we were charged for drinks we didn’t have, Kai Erskine their Assistant Manager tried to show us up by counting glasses on our table to which he was wrong and couldn’t justify over changing us. Unfortunately, prior to this point we had paid as they sneakily print off separate bills for food and drink but added drinks to the food bill and I was refused a refund. I tried to deal with this matter a few days later over the phone to not cause a scene, when Kai assured me I would be refunded. Since my call, he has ignored every attempt I’ve made to get in touch with him and I think this is disgusting. Kai Erskine is a terrible representative of this business and customer service.

Slowest bar service ever! After feeling invisible for 30 minutes just gave up. The bar was also empty, looked like it had been ransacked, nothing behind it. Very disappointing. The lowered the atmosphere probably because everyone was sober!

I don’t know what is wrong with English people and food. You guys have no idea. This is the last time I trust reviews on Google. Food was so expensive for what we got. McDonald’s serves better food, tables and floor was filthy, sticky and disgusting. I don’t want to even talk about service, they were so friendly but yet unprofessional, probably not their fault but management’s. Nothing had anything to do with Cuba. What can I say just close it down and sell it to someone that actually knows how to run a restaurant. A waste of this amazing venue.

Lamentable. Se llaman alma de Cuba y no ponen ni una canción latina. Penoso. Reniegan de lo que son. Encima casi salimos ardiendo…