There were long lines but what some of the reviews previously don’t realize is it isn’t the store or even employees fault. The line moved fairly quick too. Customer service isn’t the best but not horrible. Breakfast sandwich was decent but a bit disappointing. BUT this coffee. Oh my this coffee. I am VERY picky about coffee (Dunkin’ tastes burnt to me as well as a lot of coffee I drink). I got a latte with oat milk and it was LEGENDARY. I am not kidding. Best coffee in the world (and I wasn’t even in the mood, I just needed caffeine).
After waiting 5 min for someone to come to the counter I tried to order a coffee that was listed on the menu and was told she doesnt know how to make it. I asked if she could get someone who does. She said nobody else is here. No apologies or anything.... I ordered something different. She charged me a price higher than listed on the menu above. I asked why she said well do you want the smaller one?... i replied that I didnt know there were 2 sizes since it wasnt listed. She made the coffee and handed it to me with ZERO smiles or thank yous. As if my experience wasnt already bad enough I opened the lid to add sugar and it wasnt even properly filled for the extra size I paid for..... first time here and last. Should have went to starbucks. Next time I will pass on this place to go out of my way to another.
Due to the disorganization and chaos from their food displays, it made me second guess the cleanliness. Their case had the glass broken out of it and you could clearly see rust on the inside of the case. The coffee was very overheated and tasted awful. I know the other 8&R locations are nothing like this, because I’m from Nashville. However, if I was a tourist and saw another location around town after experiencing their BNA location, I would steer clear!
Ridiculous LinesCome on Nashville you can do better
Overpriced small cup of poorly flavored milk they called a Macchiato.
Ugh, picked up a late here. It was terrible, not drinkable.
Poor quality coffee. The cold brew was super sour.
A d M G
(Translated by Google) A very comfortable coffee at the airport ..... the pub attached have live music and you can listen to it. It's great. (Original) Un café muy confortable en el aeropuerto..... el el pub pegado tienen música en directo y se puede escuchar. Es genial.