书亦烧仙草 shuyi tealicious

I have never received such an arrogant and distasteful customer service like I received with the employee/manager I spoke with before. There was an incident a few weeks ago in which I did not get everything I ordered. I called in and spoke with an employee. They stated to call in next order and explain that I'm ordering again to have the missing drink added. I was told to call back while they investigated. I called back and the person I spoke with started off by saying I said "Friday" when I clearly did not. I stated the date. He then doubted me. He clearly had attitude issues and displeasure in his tone. I asked him to cancel my order then, and he gave more attitude after that. Overall, I would feel disgusted treating customers the way this person did to me. Disrespectful to the nth degree. Never again coming or ordering here. Horrible customer service

Drinks are very taste. Thanks a lot for the great tea I got today ☺️

The best tea in town and very spacious second floor sitting area.

When you ask them for very little ice, they put exactly half a cup of ice. Consistently!! Greed and inflexibility get you poor ranking! The only exception is the girl who works on Fridays in the evening, her drinks are beyond amazing. Guys who work on Saturdays do not get the ice part at all.

I went to try a drink even tho the reviews weren’t great. But I ordered a drink and asked for less ice and it had so much ice I couldn’t even stir the drink with a straw. The drink was more or less mediocre BUT IT WAS SO EXPENSIVE FOR A SMALL PORTION (not even considering the fact that I got 80% ice) also they didn’t have any of the drinks that I initially wanted available (sold out). How is every single drink and topping sold out

服务态度很差！奶茶好喝但是前台收银很差的服务态度，还不让点no ice。less ice冰也好多！！！ 差评