Jack in the Box

Bad services

This truck in the box tend to have you drive around the front to pick up which means you're not picking up on your passenger side. They do the food right when their milkshake machine is up the milkshakes are great but navigating the weirdness of the drive-thru is only recommended if you feel really comfortable with that.

This location has a perplexing habit of asking drive through customers to drive around to the window on the other side of the building to pick up their order. This means you're either going through the wrong way and making a sharp turn in order to have the window on the driver's side, OR you go through the correct way but the window is on the passenger side of the car, making it hard to reach over. I did a bit of research and discovered that this is becoming more common at fast food restaurants because there is a sensor that detects how long a car has been waiting AT THE WINDOW. So employees are incentivized to game the sensor by directing the car to another location where they actually bring your food. This is a classic example of attempting to manage via metrics, which always leads to people optimizing for the metric (in this case, time spent at the window) instead of the ostensible goal of the metric (to improve customer satisfaction by ensuring wait times aren't too long). Parking: There are at least a dozen parking spots including two handicap spots which is a little weird for a store with no indoor seating and who's business seems to be dominated by drive-through and walk-up customers.

Never open on time and cooks always late